What students expect from Delhi’s digital services

Students depend on online systems for forms, records, applications and civic information. A useful service must work on ordinary devices, protect personal data and provide assistance when a record is wrong.nnThe electoral-roll digitisation experience shows why speed must be matched by verification and correction. Delhi Chronicle will report the user experience behind the portal.

A portal that rejects a form without explaining the reason can exclude students and families who lack technical support. Delhi Chronicle will report usability, privacy and the availability of a human correction route.