Delhi’s everyday services need clearer responsibility

When a road floods, a drain overflows or a public facility closes, residents should be able to identify the responsible agency and expected response time. Overlapping authorities can make complaints difficult to resolve and allow the same problem to move between departments.nnThe city’s heat and electoral-roll work show why public communication must include ownership, deadlines and follow-up. Delhi Chronicle will report which agency is accountable and whether the promised action happened.

A clear service map can also improve accountability between agencies. It should show the complaint number, response deadline and the official who must act. Delhi Chronicle will follow the record from complaint to repair and distinguish a promised inspection from a completed result.